Lunch Seminar at Heritage Hotel @ KL

[Latest update 18-03-2020: Following the announcement by government of Malaysia on 16 March 2020, the entire country will be on a Movement Control Order starting from 18 March 2020 to 31 March 2020 to deal with the rise in Covid-19 cases. This seminar has been cancelled for further notice as part of the compliance to fight the pandemic. We will keep you inform when the similar workshop/seminar will be conducted again in the near future.]

Spend a relaxing afternoon at the prestigious heritage site – Hotel Majestic, and soak in the latest digital customer engagement strategies from Microsoft Dynamics 365.

Agenda

12:00PM
Registration and Lunch
Dine in the iconic colonial heritage hotel. Energize and ready to soak up useful information about Microsoft business solutions.

1:15PM
Solution Roadmap of Microsoft Customer Engagement
Listen from Microsoft update about the integrated business solutions. How artificial intelligence, machine learning and mixed reality are nearer than you think. How Malaysia businesses position automation and intelligence to accelerate the business growth.

Customer Insights
Learn how to use Microsoft customer data platform to unify your customer data from multiple sources to get a 360-degree view of your customer. Leverage on AI to enhance customer experience and maximize customer lifetime value.

Sales Engine
Simplify and turbo charge sales automation with self-service quotation portal, chatbot and Configure Price Quote (CPQ).

Empower sales team with name card scanning and tender bidding tool set.

2:30PM
Refreshments

3:00PM
Omni-Channel Customer Service
Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences. Integrate customer journey from various channels (such as email, telephony, chat, social messaging etc.) into one timeline for better customer experience.

Project Service Automation
PSA empowers you to deliver profitable projects on time and within budget while increasing employee productivity.

4:00PM
End of Seminar
Seats are limited, initial registration will be on queue and we will confirm your reservation with email and phone call/message. Book your reservation now for this special sponsored free seminar for qualified customers.