We are thrilled to announce the launch of the V-Work Customer Portal, your one-stop support hub!
This dedicated platform is designed with users like you in mind, making it easier than ever to:
- Raise Support Tickets: Effortlessly create and submit support tickets with just a few clicks. Our team will promptly attend to your requests and provide timely assistance.
- Track Ticket Status: Get real-time updates on the progress of your new support tickets and track your support history
- Engage with our Support Team: Collaborate with our team through threaded discussions for each case. Share additional details, seek clarifications, and find the best solutions together.
Who is eligible for a V-Work Customer Portal Account?
All V-Work corporate customers are eligible for a Customer Portal Account at no extra cost. This is in line with our commitment to providing excellent customer experience to all our clients.
This is open not just to our customers for WeManage Procurement, but also for our other solution customers including Microsoft Dynamics Customer Engagement, SharePoint, and more.
Note that for WeManage.cloud Procurement, Vendors will not have access to the Customer Portal. However, our other support channels remain available for Vendors, including LiveChat, WhatsApp, and email.
I don’t have an account yet. How can I sign up?
To create your free account, contact your V-Work Account Manager, or email our support team at firstname.lastname@example.org. Once your account is created, you will receive a welcome email, including information on how to access and set up your account.
How do I use the Customer Portal?
Click on the buttons below to visit the Customer Portal or download the User Guide.
Will my previous support tickets be migrated onto the Customer Portal?
Only new tickets created after your access to the customer portal is granted will be tracked in the Customer Portal. This will include tickets raised via our other support channels including LiveChat, WhatsApp, and email.