CRM

A CRM (customer relationship management) system keeps every lead, customer and sales activity in one place, so teams stop tracking sales in Excel and WhatsApp.


Guides for Malaysian sales and service teams on CRM with Dynamics 365. Start with the three posts below.

Dynamics 365 Sales

V-Work’s Dynamics 365 Sales solution, with AI-powered insights for Malaysian sales teams.

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Recommended reading
  1. Recommended 014 min read

    Still Running Sales on Excel and WhatsApp? 5 Signs It’s Time for a CRM

    Still tracking sales in Excel and WhatsApp? 5 warning signs your Malaysian business has outgrown them, and how a CRM helps your team.

  2. Recommended 023 min read

    Microsoft Dynamics 365 Sales Updates – May 2026: The AI-Driven CRM Platform Malaysian Businesses Need

    Discover how Microsoft Dynamics 365 Sales and AI Copilot are transforming CRM for Malaysian businesses in 2026.

  3. Recommended 032 min read

    Copilot Cowork for Dynamics 365: Work Faster with Customer Data

    Discover how Copilot Cowork helps Dynamics 365 Sales and Service teams in Malaysia work faster using CRM data, emails, and meetings.

All CRM posts

2026

2023

  • Introducing the V-Work Customer Portal 

    We are thrilled to announce the launch of the V-Work Customer Portal. Raise and track support tickets, as well as engage with our support team from this one stop platform

2022

  • Transforming Property Business with Microsoft Cloud

    Preview the 2018 integrated property solution for Microsoft 365. Learn how to leverage on the latest digital tools to enhance customer experience, from marketing, social, sales, rental, finance, customer care.See how your team can leverage on the familiar Microsoft technologies to improve users and end customer satisfaction. Free Admission (lunch included)Digital Marketing & Social EngagementProperty Sales & Rental ManagementIntegrated CRM [...]

  • Mobile Facility Management

    https://youtu.be/H_UIAWPI9Ec Smart phone is an essential tool to improve facility management. Be it public common facility, or building asset management. Contact V-Work for a demo of how property management and facility management using Microsoft Dynamics 365 and Resco MobileCRM.Here is a animation by Resco to illustrate mobile app that can be distributed to public to manage common facility.

  • Real Estate Solution Webinar 20 Nov 2019

    RealEstate365 is a property solution running on Microsoft Dynamics 365 cloud solution. In this webinar, you can learn how self-service and mobility can enhance the customer experience and increase the operation effectiveness.Register NowEnhance customer self-service with customer portal for purchasers / tenants: Unique identify the customer with login and profilingSelf service reservation for property sales or leasingEasy access to progress [...]

  • Visit V-Work’s booth at Microsoft Seminar 20 Nov – Modern Sales & Marketing Forum

    Wednesday 20 November 20198:00 AM – 2:00 PMPavilion Hotel, 170 Jalan Bukit Bintang, Kuala LumpurThe digital world today is not just changing; it is becoming a fundamental part of life.Have you achieved breakthrough results with your current digital sales and marketing strategies? Understanding customer needs through quality data and innovative technologies that deliver above-market growth have always been the hassles [...]