Updates and practical guides for Malaysian teams on Dynamics 365, from release changes to new AI agents. Start with the three posts below.
Dynamics 365 Customer Service
V-Work’s Dynamics 365 Customer Service solution, with AI-driven support for Malaysian service teams.
See Dynamics 365 Customer Service →Start here
Recommended reading- Recommended 013 min read
Dynamics 365 Release Waves Are Ending: What It Means for Sales & CRM Teams in Malaysia
Dynamics 365 CRM Malaysia updates: Microsoft is retiring Release Waves for continuous publishing. See what it means for your Sales, Customer Service and Copilot tracking.
- Recommended 022 min read
Sales Agent and Service Agent Reach General Availability: Agentic AI Arrives in Dynamics 365
Sales Agent and Service Agent are now generally available in Dynamics 365. See what they do, why it matters, and how to plan your rollout.
- Recommended 033 min read
Accelerating Lead Qualification with the New Sales Qualification Agent in Microsoft Dynamics 365 Sales
Explore how Microsoft's AI-powered Sales Qualification Agent in Microsoft Dynamics 365 automates lead research, engagement, and qualification to help sellers focus on high‑value prospects.
All Dynamics 365 posts
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- Approvals Stuck in Email? How Power Automate Speeds Up Leave, Claims and Purchase Approvals
Approvals stuck in email? See how Malaysian businesses use Power Automate to route leave, claims and purchase approvals in Teams and Outlook.
- Still Running Sales on Excel and WhatsApp? 5 Signs It’s Time for a CRM
Still tracking sales in Excel and WhatsApp? 5 warning signs your Malaysian business has outgrown them, and how a CRM helps your team.
- Dynamics 365 Release Waves Are Ending: What It Means for Sales & CRM Teams in Malaysia
Dynamics 365 CRM Malaysia updates: Microsoft is retiring Release Waves for continuous publishing. See what it means for your Sales, Customer Service and Copilot tracking.
- Sales Agent and Service Agent Reach General Availability: Agentic AI Arrives in Dynamics 365
Sales Agent and Service Agent are now generally available in Dynamics 365. See what they do, why it matters, and how to plan your rollout.
- Copilot Cowork for Dynamics 365: Work Faster with Customer Data
Discover how Copilot Cowork helps Dynamics 365 Sales and Service teams in Malaysia work faster using CRM data, emails, and meetings.
- Microsoft Dynamics 365 Sales Updates – May 2026: The AI-Driven CRM Platform Malaysian Businesses Need
Discover how Microsoft Dynamics 365 Sales and AI Copilot are transforming CRM for Malaysian businesses in 2026.
- Microsoft SharePoint with AI at the Core: The Future of SharePoint Document Management in Malaysia
Discover how the new Microsoft SharePoint AI experience transforms SharePoint document management for Malaysian businesses in 2026.
- Microsoft Dynamics 365 2026 Release Wave 1: Highlights for Sales Customer Service
A breakdown of Microsoft Dynamics 365 2026 Release Wave 1 highlights — covering Copilot enhancements for Sales and Customer Service teams.
- Power Apps Per App Plan End of Sale: What It Means and How to Prepare
Learn what the Power Apps Per App Plan end of sale means, its impact on your licensing, and key steps to prepare for a smooth transition.
- Unleashing the Power of Microsoft SharePoint Auto Fill with Copilot
Learn how SharePoint Copilot’s Auto Fill uses AI to automate data entry, reduce errors, and streamline list management for modern workplaces.