Sellers spend real time piecing together account history, past meetings, and outstanding actions before a call. Service teams switch between the CRM, email, and knowledge base to resolve a single case. In July 2026, Microsoft moved Sales Agent and Service Agent — its two purpose-built agents in Microsoft 365 Copilot […]
Sales and service teams already have plenty of customer data. The challenge is turning that data into timely action. Microsoft Copilot Cowork helps teams delegate multi-step tasks across Microsoft 365 and Dynamics 365, using CRM records, emails, meetings and knowledge content to prepare useful next steps for review. For organizations using Dynamics 365 Sales or Dynamics […]
Introduction – The Evolution of Sales with AI Microsoft continues to redefine sales technology with Microsoft Dynamics 365 Sales. For businesses in Malaysia leveraging Microsoft Dynamics 365 CRM, this release wave marks a significant leap — from data entry to AI-driven sales execution. In the latest 2026 release wave (April–September), the focus is […]
For over two decades, Microsoft SharePoint has been the backbone of enterprise content management, intranets, and collaboration. In 2026, Microsoft marks SharePoint’s 25th anniversary with one of its most significant evolutions yet—Microsoft SharePoint experience designed from the ground up with AI at its core. For businesses in Malaysia looking to modernize their SharePoint document […]
Microsoft’s Dynamics 365 2026 Release Wave 1, rolling out from April to September 2026, brings a strong focus on AI‑driven, agentic experiences—helping sales and service teams move faster, work smarter, and deliver better customer outcomes. This release deepens Copilot integration across Dynamics 365 Sales and Customer Service, shifting AI from […]
Microsoft has announced an important update to its Power Platform licensing: the Power Apps per app plan has reached end of sale for new customers. This change signals a broader shift in how organizations should think about licensing, cost optimization, and long-term Power Platform strategy. In this article, we break down what’s changing, […]
In today’s fast‑moving digital workplace, organisations are constantly exploring smarter ways to boost team productivity, reduce manual work, and minimise errors. And now, Microsoft has just raised the bar again. Introducing the new Auto Fill feature powered by Microsoft SharePoint Copilot — an AI-driven upgrade that transforms how information is created, […]
We’re excited to share with you the Microsoft Dynamics 365 Sales AI Agents that help sellers by automating lead qualification. Microsoft has introduced the Sales Qualification Agent (SQA) in Microsoft Dynamics 365 Sales, a Copilot-powered AI agent designed to automate and accelerate lead qualification while preserving seller control and judgment. This article covers the Sales […]
Rasyiqah Binti Abd Razak
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